Frequently Asked Questions.

You can obtain a car report through three different price packages. Our free package will provide you a basic information about your car through VIN decoding. For the convience of our US and Canadian customers we have two seperate USD and CAD packages.

Please see our pricing page for more details.

Most reports are ready within minutes of being ordered. In some cases a data source or two may take longer to populate and the report will show as 'Generating' – this is usually because one of our data sources is temporarily unavailable. Refresh your report and watch as the status changes from 'Generating' to 'Complete' once all data sources populate.

After placing an order, the order confirmation screen will give you a direct link to your report online. You should also receive an email with a link to your report within a few minutes. If you don’t see anything in your inbox, check your spam or junk mail folder.

If the classified ad site you wish to add your Hugh's Report is partnered with us you will see a field to enter the URL of your report. Otherwise, you can add the URL of your report to the description of your listing.

Hugh’s Report extends its services to Canada. Our reports provide reliable information on any used car you are interested in, regardless of where you live in Canada.

A link to your report will be displayed on successful payment page. Once we have formulated the report, an email will be sent to you. This will also contain a link to the report you requested.

No. Anyone can run a report on any vehicle, all you need is the VIN.

We work with Braintree Payments to securely process credit card payments. Braintree processes billions of dollars in payments every year, and your information will be secure.

Learn more about Braintree’s security policies here.

It will appear as “HUGHS-REPORT” on your credit card statement.

There's a one-time charge for a car report. There are no recurring fees.

Your email address is needed so that we can send you the report and invoice. Your email will not be used for any spam purposes.

You can definitely do that. The Hugh’s Report can be shared with buyers so that information provided by the seller can be authenticated. This will increase your reliability and promote trust between the sellers and buyer.

Start now by simply entering the VIN number!

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